The website decamper.com.au operates under UMATE Trading Group PTY LTD;
(1) UMATE Trading Group PTY LTD (ABN 61 672 493 220), a company incorporated under the laws of Australia ("we", "us", "our", or the "Company");
(2) Any individual who accesses, browses, or uses the website operated by the Company ("you", "your", or "Users").
(A) The Company operates a website at https://www.decamper.com.au (the "Website") available to users in Australia and internationally.
(B) In the course of operating the Website, the Company collects, uses, stores and discloses personal information from users who visit, browse or interact with the Website.
(C) The Company is committed to protecting the privacy of users and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
(D) This Privacy Policy sets out how the Company collects, uses, stores, discloses and manages personal information obtained through the Website and related services.
(E) This Privacy Policy applies to all users of the Website, regardless of their location, and governs the Company's privacy practices in relation to the Website.
(F) By accessing or using the Website, users acknowledge that they have read, understood and agree to be bound by the terms of this Privacy Policy.
1. Definitions
1.1. In this Privacy Policy, unless the context otherwise requires:
Australian Privacy Principles means the Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth), as amended from time to time.
Company means UMATE Trading Group PTY LTD (ABN 61 672 493 220) and includes its successors, assigns, employees, agents, contractors and representatives.
Cookies means small text files stored on a user's device by a web browser when visiting a website, used to remember information about the user's visit and preferences.
Data Breach means the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information transmitted, stored or otherwise processed.
De-identified Information means information that has been modified so that it does not identify an individual and is not reasonably likely to allow the identification of an individual.
Disclosure means making personal information accessible or visible to entities outside the Company, including but not limited to sharing, transferring, or providing access to such information.
GDPR means the General Data Protection Regulation (EU) 2016/679, as may be amended, superseded or replaced from time to time.
Personal Information has the meaning given in section 6 of the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
Privacy Act means the Privacy Act 1988 (Cth), as amended from time to time.
Privacy Policy means this privacy policy as updated from time to time in accordance with its terms.
Sensitive Information has the meaning given in section 6 of the Privacy Act 1988 (Cth) and includes information about an individual's racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information, genetic information, biometric information and biometric templates.
Third Party means any person, entity, organisation, service provider, business partner, or contractor that is not the Company or a user of the Website.
Third Party Services means external services, tools, platforms, plugins, widgets, or applications integrated into or accessible through the Website, including but not limited to analytics services, social media platforms, payment processors, and advertising networks.
Tracking Technologies means technologies used to collect information about users' online activities, including but not limited to cookies, web beacons, pixel tags, local storage, session replay tools, and similar technologies.
Users means any individual who accesses, visits, browses, uses, or interacts with the Website, including but not limited to casual visitors, registered users, subscribers, and customers.
Website means the website operated by the Company at https://www.decamper.com.au and includes all associated subdomains, mobile applications, and related digital platforms operated by the Company.
Web Beacons means small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited particular pages and to access certain website statistics.
1.2. In this Privacy Policy, unless the context otherwise requires:
(a) words importing the singular include the plural and vice versa;
(b) words importing a gender include any gender;
(c) references to persons include bodies corporate, unincorporated associations, partnerships and trusts;
(d) references to a party include that party's executors, administrators, successors and permitted assigns;
(e) references to legislation include references to that legislation as amended, re-enacted or replaced; and
(f) headings are for convenience only and do not affect interpretation.
2. Information Collection
2.1. The Company collects personal information about Users in various ways when they interact with the Website.
2.2. Types of Personal Information Collected
(a) The Company may collect the following types of personal information:
(i) Contact information including name, email address, phone number and postal address;
(ii) Account information including username, password and profile details;
(iii) Payment and billing information including credit card details and transaction history;
(iv) Communication records including correspondence, feedback and support requests;
(v) Technical information including IP address, device information, browser type and operating system;
(vi) Usage information including pages visited, time spent on the Website, click patterns and search queries.
2.3. Methods of Collection
(a) Personal information is collected through the following methods:
(i) Information voluntarily provided by Users through forms, registrations, purchases or communications;
(ii) Cookies and similar tracking technologies that automatically collect information about Website usage;
(iii) Web analytics tools that monitor User behavior and Website performance;
(iv) Third Party Services integrated with the Website that may collect information independently.
2.4. Circumstances of Collection
(a) Personal information may be collected when Users:
(i) Create an account or register for services;
(ii) Make purchases or complete transactions;
(iii) Subscribe to newsletters or marketing communications;
(iv) Contact the Company for support or inquiries;
(v) Participate in surveys, competitions or promotional activities;
(vi) Browse or interact with the Website content.
2.5. The Company will only collect personal information that is reasonably necessary for the purposes outlined in this Privacy Policy.
2.6. Where practicable, the Company will collect personal information directly from the User, however information may also be collected from Third Parties where authorized or required by law.
3. Use of Information
3.1. The Company uses personal information collected through the Website for the primary purposes of:
(a) providing and delivering the services and products requested by users;
(b) processing transactions and payments;
(c) creating and managing user accounts;
(d) responding to user inquiries, complaints and support requests;
(e) sending important notices about the Website, services or changes to terms and policies;
(f) ensuring Website security and preventing fraud or unauthorized access.
3.2. The Company may also use personal information for secondary purposes including:
(a) conducting analytics to understand Website usage patterns and improve user experience;
(b) sending marketing communications about products, services and promotions where users have consented;
(c) conducting market research and gathering feedback about services;
(d) personalizing content and advertisements displayed to users;
(e) maintaining business records and complying with legal and regulatory requirements.
3.3. The Company will only use personal information for purposes that are reasonably necessary for its business functions or activities, or as otherwise permitted under the Privacy Act.
3.4. Users may opt out of receiving marketing communications at any time by following the unsubscribe instructions in communications or contacting the Company directly.
3.5. Personal information will not be used for purposes other than those set out in this Privacy Policy without obtaining additional consent from users, unless required or permitted by law.
4. Disclosure of Information
4.1. The Company may disclose Personal Information to Third Parties in the circumstances set out in this section 4.
4.2. Service Providers: The Company may disclose Personal Information to Third Party service providers who assist in operating the Website or providing services to the Company, including:
(a) web hosting and server providers;
(b) payment processing services;
(c) email and communications service providers;
(d) analytics and data processing services;
(e) customer support and help desk services;
(f) marketing and advertising service providers.
4.3. Business Partners: The Company may disclose Personal Information to business partners, affiliates, or related entities where such disclosure is necessary for:
(a) providing services or products requested by Users;
(b) joint marketing or promotional activities; or
(c) business development purposes.
4.4. Legal Requirements: The Company may disclose Personal Information where required or permitted by law, including:
(a) to comply with a court order, subpoena, or other legal process;
(b) to respond to requests from government agencies or regulatory authorities;
(c) to investigate, prevent, or take action regarding illegal activities or suspected fraud;
(d) to protect the rights, property, or safety of the Company, Users, or the public.
4.5. Business Transactions: Personal Information may be disclosed in connection with any merger, acquisition, sale of assets, or other business transaction involving the Company, provided that the receiving party agrees to handle the Personal Information in accordance with this Privacy Policy.
4.6. Consent: The Company may disclose Personal Information to Third Parties with the express consent of the relevant User.
4.7. De-identified Information: The Company may disclose De-identified Information to Third Parties for research, analytics, or commercial purposes without restriction.
4.8. All Third Parties who receive Personal Information from the Company are required to handle such information in accordance with applicable privacy laws and contractual obligations that protect the confidentiality and security of the Personal Information.
5. Data Storage and Security
5.1. The Company stores personal information collected through the Website on secure servers located in Australia and may also use cloud storage services provided by reputable third-party providers.
5.2. Where personal information is stored outside Australia, the Company ensures that such storage complies with the Privacy Act and that appropriate safeguards are in place to protect the information.
5.3. The Company implements reasonable security measures to protect personal information against unauthorized access, modification, disclosure, misuse, interference, loss and destruction, including:
(a) encryption of sensitive data during transmission and storage;
(b) regular security assessments and updates to systems and software;
(c) access controls and authentication measures for personnel;
(d) secure backup and recovery procedures; and
(e) monitoring systems to detect unauthorized access attempts.
5.4. Despite these security measures, the Company cannot guarantee the absolute security of personal information transmitted over the internet or stored electronically, and users acknowledge that they provide information at their own risk.
5.5. The Company retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
5.6. The Company will securely destroy or de-identify personal information when it is no longer required, unless retention is required by law or for legitimate business purposes.
5.7. Users may request information about the Company's data retention practices for their personal information by contacting the Company using the details provided in this Privacy Policy.
6. Cookies and Tracking Technologies
6.1. The Company uses Cookies and other Tracking Technologies on the Website to enhance user experience, analyse website performance, and deliver targeted content and advertising.
6.2. The types of Cookies and Tracking Technologies used include:
(a) Essential cookies that are necessary for the Website to function properly and cannot be disabled;
(b) Performance cookies that collect anonymous information about how Users interact with the Website;
(c) Functionality cookies that remember user preferences and settings;
(d) Marketing cookies that track Users across websites to deliver relevant advertising;
(e) Web Beacons and pixel tags that monitor email opens and website usage patterns.
6.3. Most web browsers automatically accept Cookies, but Users can modify their browser settings to decline Cookies or receive notification when a Cookie is being sent.
6.4. Users may manage their Cookie preferences through:
(a) Browser settings to block or delete Cookies;
(b) Cookie preference tools provided on the Website where available;
(c) Third-party opt-out mechanisms for advertising Cookies.
6.5. Disabling certain Cookies may limit the functionality of the Website or prevent access to some features and services.
6.6. Third Party Services integrated into the Website may place their own Cookies and Tracking Technologies, which are governed by their respective privacy policies.
6.7. The Company retains Cookie data for varying periods depending on the type and purpose of the Cookie, typically ranging from session-based to up to 24 months.
7. Third-Party Services
7.1. The Website uses various Third Party Services to enhance functionality, analyze usage, and provide additional features to Users.
7.2. Third Party Services integrated into the Website may include:
(a) Analytics services such as Google Analytics to monitor Website traffic and user behavior;
(b) Social media plugins and widgets that allow Users to share content or interact with social media platforms;
(c) Advertising networks and remarketing services that display targeted advertisements;
(d) Customer support tools including live chat services and help desk platforms;
(e) Payment processing services for online transactions;
(f) Content delivery networks to optimize Website performance; and
(g) Email marketing and communication platforms.
7.3. When Users interact with Third Party Services, those services may collect Personal Information directly from Users in accordance with their own privacy policies.
7.4. The Company does not control the privacy practices of Third Party Services and is not responsible for their collection, use, or Disclosure of Personal Information.
7.5. Users are encouraged to review the privacy policies of all Third Party Services before providing any Personal Information or interacting with such services.
7.6. The Company may share certain Personal Information with Third Party Services as necessary to:
(a) Enable the functionality of the service;
(b) Process transactions or provide requested services; and
(c) Comply with the terms of service agreements with such providers.
7.7. Users may disable or limit their interaction with certain Third Party Services through their browser settings, account preferences, or by contacting the Company directly.
8. User Rights and Choices
8.1. Access to Personal Information. Users have the right to request access to the Personal Information we hold about them, subject to certain exceptions under the Privacy Act.
8.2. Correction of Personal Information. Users may request correction of their Personal Information if they believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
8.3. Deletion of Personal Information. Users may request deletion of their Personal Information in certain circumstances, including where the information is no longer necessary for the purposes for which it was collected.
8.4. Marketing Opt-Out. Users may opt-out of receiving marketing communications from us at any time by:
(a) clicking the unsubscribe link in marketing emails;
(b) contacting us using the details provided in section 12; or
(c) updating their preferences through their account settings where available.
8.5. Cookie Management. Users may manage their cookie preferences through their browser settings or through our cookie management tool where available on the Website.
8.6. Requesting Information. Requests for access, correction or deletion of Personal Information must be made in writing to the contact details provided in section 12.
8.7. Response Timeframe. We will respond to requests within 30 days of receipt, or such other timeframe as required by applicable law.
8.8. Verification Requirements. We may require verification of identity before processing requests to access, correct or delete Personal Information.
8.9. Fees. We may charge a reasonable fee for providing access to Personal Information, but will not charge for making a request or for correcting Personal Information.
8.10. Refusal of Requests. We may refuse requests in certain circumstances permitted by law and will provide reasons for any refusal.
9. International Data Transfers
9.1. The Company may transfer Personal Information collected through the Website to countries outside Australia, including but not limited to the United States, the European Union, and other jurisdictions where our Third Party Services providers, cloud storage facilities, or business partners are located.
9.2. Before transferring Personal Information overseas, the Company will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information.
9.3. The Company implements appropriate safeguards for international transfers, which may include:
(a) ensuring the recipient country has laws that provide substantially similar protection for Personal Information as the Privacy Act;
(b) requiring contractual commitments from overseas recipients to handle Personal Information in accordance with Australian Privacy Principles;
(c) relying on adequacy decisions or approved transfer mechanisms where the recipient is located in a jurisdiction covered by the GDPR; or
(d) obtaining explicit consent from Users for specific transfers where other safeguards are not available.
9.4. Users acknowledge and consent to the transfer of their Personal Information outside Australia in accordance with this section and understand that Australian privacy laws may not apply to the handling of their information by overseas recipients.
9.5. The Company maintains records of international transfers and the safeguards applied, and will provide information about specific transfers to Users upon reasonable request.
9.6. If an overseas recipient breaches the Australian Privacy Principles, the Company will take reasonable steps to investigate the breach and implement corrective measures where possible.
10. Children's Privacy
10.1. The Company does not knowingly collect personal information from children under the age of 13 years without parental consent.
10.2. If the Company becomes aware that it has collected personal information from a child under 13 years without verified parental consent, the Company will take steps to delete such information as soon as reasonably practicable.
10.3. Parents or guardians may contact the Company to review, update or request deletion of their child's personal information by using the contact details provided in section 12 of this Privacy Policy.
10.4. The Company encourages parents and guardians to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through the Website without parental permission.
10.5. If a parent or guardian becomes aware that their child has provided personal information to the Company without their consent, they should contact the Company immediately using the contact details in section 12.
10.6. For children aged 13 to 18 years, the Company may collect personal information in accordance with this Privacy Policy, but encourages such users to seek parental guidance before providing any personal information.
11. Policy Updates
11.1. The Company may update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations.
11.2. Any updates to this Privacy Policy will be effective immediately upon posting the revised version on the Website, unless otherwise specified.
11.3. The Company will notify users of material changes to this Privacy Policy by:
(a) posting a prominent notice on the Website homepage for a period of at least 30 days;
(b) updating the "last updated" date at the top of this Privacy Policy; and
(c) where the Company has collected email addresses from users, sending an email notification to such users at least 30 days before the changes take effect.
11.4. Material changes include, but are not limited to:
(a) changes to the types of Personal Information collected;
(b) changes to the purposes for which Personal Information is used;
(c) changes to the categories of Third Parties with whom Personal Information is shared;
(d) changes that materially reduce users' privacy rights or protections; and
(e) changes to international data transfer practices.
11.5. Non-material changes, such as administrative updates, contact information changes, or clarifications that do not affect users' rights, may be made without prior notice.
11.6. Continued use of the Website after any changes to this Privacy Policy constitutes acceptance of the updated terms.
11.7. Users who do not agree to any changes may discontinue use of the Website and contact the Company to request deletion of their Personal Information in accordance with this Privacy Policy.
12. Contact Information
12.1. For any questions, concerns or complaints regarding this Privacy Policy or the Company's handling of personal information, users may contact the Company using the following details:
12.2. Email: contact.decamper@gmail.com
12.3. Phone: 0493 814 572
12.4. The Company will acknowledge receipt of privacy inquiries within 30 business days and will use reasonable efforts to respond substantively within 30 business days.
12.5. If users are not satisfied with the Company's response to a privacy complaint, they may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
12.6. Users located in the European Union may also contact their local data protection authority if they believe their rights under the GDPR have been violated.
13. Governing Law and Jurisdiction
13.1. This Privacy Policy is governed by and construed in accordance with the laws of Australia.
13.2. The Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to the Company's collection, use, storage and disclosure of Personal Information under this Privacy Policy.
13.3. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
13.4. Users irrevocably submit to the jurisdiction of the courts specified in clause 13.3 and waive any right to object to proceedings being brought in those courts on the grounds of venue or forum non conveniens.
13.5. If any provision of this Privacy Policy is found to be invalid or unenforceable under Australian law, that provision shall be severed and the remaining provisions shall continue in full force and effect.
Policy Review:
This Privacy Policy was last reviewed and updated on 24/03/2024 and is effective as of 24/03/2024.
